Informativa sulle spedizioni

SHIPPING POLICY

Our commitment is to guarantee excellent service to our customers with maximum transparency and speed.

Shipping costs are entirely covered by us, thus guaranteeing free delivery for all our customers. Shipping usually takes 7 business days.

Order processing time is 48 hours.

INSURED DELIVERY: We offer a priority and insured delivery service at an additional cost, which can be selected during checkout.

This way, if your order is lost, stolen, damaged, or you made a mistake in selecting the address, you will be insured and will receive a full refund.

Insured delivery also means that, if your order is marked as "delivered" via tracking, you are insured in case the order was not actually delivered (probably due to theft or a delivery error by the shipping company).

If you placed an order without Insured Delivery and you entered the wrong shipping address or the order is marked as delivered but has not actually arrived, we are not responsible for the loss/theft/return of the goods to the sender, and an additional cost will be incurred for redelivery, without receiving a refund for the goods.

During certain periods, due to the large volume of orders, there may be some delays. If you experience this problem, please do not hesitate to contact us by email at info.galleriaveneta@gmail.com or via WhatsApp at +39 327 927 4806.

We take care of every shipment with the utmost attention, ensuring that they are all traceable. After 48 hours, you will receive the order tracking code by email. Subsequently, you can check the status of your shipment on our website at https://galleriaveneta.com/apps/parcelpanel by entering your tracking code or your order number and email address.

In case of multiple orders, you may receive separate packages, but the shipping time will remain the same.