Informativa sui rimborsi

RETURN AND REFUND POLICY

Please read this Return and Refund Policy carefully before making a purchase.

For health and hygiene reasons, we do not accept returns or exchanges on any eyewear products, whether used or unused. We encourage you to carefully check all product details and sizing information before completing your purchase.

Refund Eligibility

Refunds are only available in the following cases:

• The item received is damaged upon delivery.

• The item received is incorrect (does not match the product ordered).

• The item was not delivered due to a verified shipping problem.

If the package is lost during delivery or not delivered for reasons beyond our control (such as an incorrect address, a refusal, or failure to collect), a refund will not be issued unless shipping protection was purchased at the time of order.

Refund Request

To request a refund, please contact us at info.galleriaveneta@gmail.com within 7 days of receiving your order (or the estimated delivery date if the item was not received).
Please include:

Your order number

Clear photos or documentation showing the problem (if applicable)

Our team will review your request and inform you of the decision on your refund.

Refund Processing

Approved refunds will be processed within 5-10 business days after confirmation. The refund will be issued to the original payment method or as store credit, depending on your preference.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided they have not already been shipped. Once the order has been shipped, it is no longer possible to cancel it. Customer Service

We provide detailed product descriptions and images to help you make an informed purchase.

For any questions before placing your order or to request a refund in the cases mentioned above, please contact us at info.galleriaveneta@gmail.com.